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Ritchie's Swimwear
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   Frequently Asked Questions

 
1. How can I place my order?

We offer several ways for you to place your order:

BROWSE AND SHOP ONLINE from our entire collection. Click HERE to begin shopping.

BY PHONE. If you have questions or just feel more comfortable ordering over the phone, our customer service representatives are available Monday through Friday, from 9:00 AM to 5:00 PM (Miami time). Call Toll-Free to 800-220-7946 (or 954-659-8570 if calling from outside the USA or Canada).

BY FAX. You can fax the Order Form from our catalog Toll-Free to 800-234-7946 (or 954-659-8955 if faxing from outside the USA or Canada).

BY MAIL. You can mail the Order Form from our catalog to:

Ritchie Swimwear
1800 North Commerce Parkway
Suite 2
Weston, FL 33326

2. How long will it take for me to receive my order?

Orders are processed Monday through Friday and shipped according to the schedule below. All shipments are subject to stock availability.

REGULAR ORDERS (U.S. Only).In-stock orders are usually shipped within 2-4 business days. Orders to be shipped within the continental U.S. are shipped via 2nd day air when the order is complete.

ECONOMY ORDERS (Continental U.S. Only). In-stock orders are usually shipped within 2 to 4 days. Orders to be shipped to PO boxes, Hawaii, Puerto Rico, Alaska and U.S. possessions are shipped via priority mail. Please allow up to another week for delivery.

STANDARD OVERNIGHT ORDERS (U.S. Only). In-stock items from overnight orders received by 11:00 a.m. Monday-Friday (excluding holidays) will be shipped that day via next day delivery service (where available). Priority Overnight Delivery is available for an extra charge in certain areas where Standard overnight delivery is not offered. Out-of-stock items will be back-ordered and shipped as soon as possible. Saturday Delivery may be available for an extra charge. Please call customer service at 800-220-7946 for more details.

INTERNATIONAL ORDERS. Orders to be delivered outside the U.S. will be shipped when complete via ground or express service to Canada or International Express Mail to the rest of the world.


3. What is your return policy?

Your satisfaction is our primary concern. Please click RETURN POLICY for more details and return instructions.

4. What are your shipping charges?

Shipping charges vary depending on how quickly you want your order and where the order is being shipped. For more information, please refer to our table of SHIPPING CHARGES.

5. Are transactions at www.ritchieswimwear.com secure?

Yes. Your ordering information is protected from external security threats by a Secure Sockets Layer technology and Authorize.net an industry leader in internet security and merchant processing.

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Ritchie's Swimwear