GENERAL INFORMATION Orders are processed Monday through Friday and ALL ITEMS ARE SUBJECT TO STOCK AVAILABILITY. We strive to act as quickly as possible, but please allow up to 2 business days for order processing on In-Stock Items. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your method of shipping. ALL SHIPMENTS REQUIRE THE RECIPIENT'S SIGNATURE. Please keep this in mind when filling in your "ship-to" address. All shipping information is dependent upon product availability and credit card approval. All shipping costs are non-refundable.
Order status communication is can be tracked at our ORDER TRACKING. It is very important that you provide a phone number and accurate email address where you can be reached. You will receive an automatically generated email order confirmation at the email address you entered on the order form. If you are within the US and choose a shipping option other than priority or express mail, you will receive an email with your tracking number. In addition, we will notify you by phone or email if there was an issue with filling your order. International customers will be contacted by email only.
**Phone, fax or order online by 11:00 AM, Monday-Friday, Miami time and ask for overnight delivery. Overnight orders will be delivered Monday-Friday only, excluding holidays. We will ship your overnight order as completely as possible. Out of stock items will be backordered and shipped as soon as possible. Please call our toll free number 800-220-SWIM (7946) to check stock availability. If our Express carriers do not offer standard service to your address we will use priority overnight service and charge an additional $5.00.
Overnight(Continental US only, NO PO Boxes, Hawaii, Alaska, Puerto Rico, APO, FPO or US territory addresses).
Arrives the next business day from the shipment date.
Express Mail(Used for PO Boxes, Hawaii, Alaska, Puerto Rico, APO, FPO or US territory addresses).
Arrives 1-2 days from the shipment date.
International Orders have a $28.95 shipping charge applied
(Please note that Ritchie Swimwear cannot be responsible for any charges imposed by foreign governments, such as customs duties and VAT).
Exchanges & Backorders (No Charge for US, APO, FPO and US territories only).
Exchange or backordered items are shipped once in stock by Ground or Priority Mail. For U.S. addresses, the first two exchanges are shipped at no charge via ground or mail. For all other exchanges, normal shipping charges will apply.
Payment Information Ritchie Swimwear will accept Visa, MasterCard and American Express via the web site and personal check, cashier or certified bank checks, money orders or Visa, MasterCard and American Express via mail-in catalog orders.
FOREIGN CUSTOMS Ritchie Swimwear cannot be responsible for any charges imposed by foreign governments such as customs duties or VAT.
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EUROPE
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